This Privacy Policy is effective from June 7, 2023.

This Privacy Policy is intended to provide you with information about how we collect and process your personal data.

Please read this Privacy Policy in conjunction with any other privacy notice or fair processing notice we may provide on specific occasions when we collect or process your personal data so that you are fully aware of how and why we use your data. This Privacy Policy supplements those other notices and is not intended to replace them.

We may amend this Privacy Policy at any time by posting the revised terms here. All revised terms will automatically take effect 30 days after they are posted. We will announce any material changes to this Privacy Policy and the reasons for them by email.

We respect the privacy rights of our visitors and recognize the importance of protecting the information we collect from them. This Privacy Policy describes how we collect, store, and use the personal information you provide.

If you are under 18, you must inform your parent or guardian of our privacy policy and obtain their consent before registering, subscribing, or placing an order with us.

What personal data do we collect from you and how do we collect it?

We only collect and process the data necessary to provide you with our services. When you browse or shop on our website, we collect the following data. We process the personal data necessary to fulfill and ship your purchase, including your name, billing address, shipping address, payment details, mobile number, phone number, and email address. We collect your email address to send you order confirmations and your phone number to contact you if there are any issues with your order.

We collect your email address when you sign up for our free or discounted trial subscriptions.

If you register for an account with us, we collect your name, email address, password, country, and IP address.

When you contact our customer service team, we may collect additional data to help us resolve issues related to your order, delivery, payment, or any other issue.

We collect and process your browsing data on our website, including the pages you visit and how you interact with those pages. If you register for an account, we collect browsing data about your visits to specific areas of the website.

If you are a customer, or if you have consented to us doing so, we may collect and process your personal data for marketing purposes.

If you provide us with someone else’s data (for example, if you purchase a product and intend to send it to a friend or give it as a gift), we will collect and process the personal data necessary to complete the transaction, such as your friend’s name, shipping address, and other contact details. If you receive a gift, we will process your data solely for the purpose of fulfilling your gift request and fulfilling our contractual obligations.

When you call our customer service team, your call will be recorded for training and fraud prevention purposes.

So what are cookies? What are cookies?

We use cookies to collect information about your use of our online services. Cookies are small files that we send to your computer or other device so you can access them on future visits to our websites. Cookies help us remember who you are and other information about your visit. They help websites tailor the information they display to your interests. Most major websites use cookies.

How is your personal data used?

Whenever you provide us with your personal information, we will use it in accordance with applicable privacy laws and the purposes set out in this Policy, the data entry form you complete, any relevant terms and conditions, and the page or email linking to the data entry form.

When you use our Services: Your information will be used primarily to provide the products, services, or information you request and to personalize your shopping experience. We retain the information you provide and may use it for various purposes, including: (i) accounting, billing, reporting, and auditing; (ii) credit checks or screening; (iii) authentication and identity checks; (iv) credit, debit, or other payment card verification and screening; (v) debt collection; (vi) safety, security, health, training, administrative, and legal purposes; (vii) data matching and deduplication, statistical and market analysis, and marketing information; (viii) advertising and marketing for us, our group, and third parties; (ix) developing, testing, and maintaining systems; (x) research, investigations, and development; (xi) customer surveys; (xii) customer service and to help us deal with you in the future, such as by identifying your requests and preferences; (xiii) when required by law or in connection with legal proceedings or disputes; and (iv) any other purpose listed in the Terms and Conditions of Use for our Services. For these purposes, we may disclose your information to one or more of the other organizations listed in the “With Whom We Share Your Personal Information” section.

Saved payment card details will only be shared with our payment partners, not with any other third parties, and will only be used to process your order using our payment partners’ systems.

If you subscribe to us, we may also use your personal information to send you marketing updates, as described in the next section.

Tracking usage of our online services: We and third parties collect and share information about visitors to our online services and analyze it to understand how users use our website. This helps us improve the services we provide. We may also provide anonymous visitor statistics to other reputable organizations, but the information we provide will not include details that could allow those organizations to identify you.

Customer testimonials: If you provide us with feedback, we may use it to improve our services and may publish it online or offline to promote our business and services. We will ask for your permission before publishing it.

Comments and reviews submitted to our online services: If you would like to submit a review or feedback about a product featured in our services, we may (but are not obligated to) publish your review online to promote our business and services. We will collect your name or username and display it alongside your review before publishing it.

Mobile Services: When you request our mobile services, we may retain your mobile number, phone brand and model, phone operating system, and details of your network operator, and associate a unique identifier with your mobile number. We also store your device language and country. We need this information to provide the features and services enabled through our mobile services and to administer our mobile services.

Social Networking: If you follow us on third-party social media platforms (such as Instagram, Facebook, Twitter, Pinterest, and Google+) or interact with us on any of our pages, the information you provide will be governed by the third-party privacy policies as well as this Privacy Policy.

Customer Surveys: From time to time, we may ask you for your opinion on our services and products you purchase through our services. When we conduct research or surveys, we may use cookies and may combine the information collected by these cookies with your responses.

With whom do we share your personal information?

We will share your information with other companies within our group, who may use it for their own business purposes in accordance with their own privacy policies. These purposes may include financial reporting and analysis, strategic planning, customer segmentation and metric development (to continually understand our customer base), research and analytics (to help us identify suitable products and provide more precise product recommendations in the future), more effectively targeting our marketing campaigns, creating inspiring content and editorial features, developing new products, and exploring opportunities to collaborate with designer brands. We may also use your information to provide more targeted marketing services, whether by phone, post, email, text message, or any other means (electronic or otherwise), provided you have expressly consented to such use.

From time to time, we may engage third-party business partners to provide information about you or to collect personal information on our behalf. We may also share or match your data with third-party business partners to provide you with the products, services, or information you request, or for interest-based advertising. We may transfer your information to one or more of the following organizations: (i) data processing companies, mailing companies, and other third-party vendors working on behalf of our group; (ii) advertising agencies and other advertising intermediaries; (iii) credit reference or fraud prevention agencies, which may maintain records of such information; (iv) graduate schools, universities, and other research and development organizations; and (v) regulatory, government, and law enforcement agencies, such as the police. From time to time, we may receive requests for information from government departments, police, and other law enforcement agencies. If this happens, and there is a legitimate legal basis for providing your personal information, we will provide it to the requesting agency.

We collate information about website traffic, sales, wish lists, and other commercial information and may pass it on to third parties, but this information does not contain any details that could personally identify you.

Where do we process your personal information?

When we use your information as described in this policy, this may involve sending your information outside the European Economic Area (EEA). When we send such information, we ensure that appropriate measures are in place to protect your personal information and rights. By providing us with your personal information, you consent to the transfer, storage, and processing of your information outside the EEA. Governments in some countries, such as the United States, have broad powers to access data for security, crime prevention and detection, and law enforcement purposes.

Marketing Opt-In and Opt-Out Terms

We offer you the opportunity to receive news and information. We will communicate with you by phone, email, text message, and/or direct mail, in accordance with your preferences. These communications may include alerts about new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest, and one-time marketing promotions. You can opt out of receiving these updates.

You have the right to ask us to stop using your personal information for marketing purposes. If you change your mind, we always offer you the opportunity to unsubscribe from any services or updates you have subscribed to. We will tell you how to unsubscribe when you receive marketing emails from us. To unsubscribe from direct mail, please contact our Customer Service team.

Protecting Your Personal Information

We will take reasonable care to maintain appropriate security safeguards to ensure the security, integrity, and privacy of the information you provide to us. We have implemented technology and security policies designed to protect your personal information in our possession. We also follow security procedures required by applicable privacy laws. These procedures cover the storage, use, and release of any information you provide, as well as measures designed to prevent unauthorized access or use. When you place an order or access your account information, we use Secure Sockets Layer (SSL) encryption technology to encrypt your information before it is sent to us to protect it from unauthorized use.

Why do we link to other websites?

Our online services contain hyperlinks to websites owned and operated by other organizations, such as PayPal and Stripe. These websites have their own privacy and cookie policies, which we strongly recommend you read carefully. These policies govern how your personal information will be used when you provide it to these organizations or when they collect it through cookies. We do not endorse any other websites and are not responsible for any information, materials, products, or services available on or through those websites, or for the privacy practices of websites operated by other organizations. If you use these websites, you do so at your own risk.

Complaints

We may update this Privacy Policy from time to time, so you may want to check it each time you provide us with personal information or use our website.